Refund policy

EMIGEE Return & Refund Policy

Last Updated: June 24, 2026

At EMIGEE, every piece is thoughtfully designed with quality and craftsmanship in mind. We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

We gladly accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must:

  • Be unused and in their original condition
  • Include all original packaging, dust bags, tags, and protective wrapping
  • Be free of stains, odors, scratches, or signs of wear
  • Include your order number or proof of purchase

Items returned that do not meet these requirements may be declined and returned to the sender.


Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Pre-order items
  • Personalized or monogrammed products
  • Gift cards
  • Limited edition or collaboration collections marked “Final Sale”
  • Items purchased during clearance or final sale promotions


Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We will resolve the issue as quickly as possible at no additional cost.


Exchanges

We currently offer exchanges only for defective or damaged merchandise.

If you would like a different color or style, simply return your eligible item for a refund (if eligible) and place a new order.


Refunds

Once your return is received and inspected, you will receive an email notifying you of the approval or denial of your refund.

If approved:

  • Refunds are issued to your original payment method.
  • Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable.


Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • You received an incorrect item
  • The product has a manufacturing defect

We recommend using a tracked shipping service, as EMIGEE is not responsible for returns lost in transit.


Pre-Orders

Our handbags are often produced in limited quantities.

Pre-order purchases reserve inventory exclusively for you.

Because production begins based on customer demand:

  • Pre-orders cannot be canceled after 24 hours of purchase.
  • Pre-order items are considered final sale once shipped.
  • Estimated shipping dates are subject to change due to production timelines.

If there is a significant delay, we will notify you by email.


Luxury Craftsmanship

Each EMIGEE piece is individually inspected before shipping.

Minor variations in texture, grain, stitching, or finish are natural characteristics of premium materials and craftsmanship and are not considered defects.


Return Process

To begin a return:

Email returns@emigee.com with:

  • Your order number
  • Full name
  • Reason for return

Our Client Care team will respond with return instructions within 1–2 business days.


Contact Us

EMIGEE Client Care

Email: returns@emigee.com

General Support: info@emigee.com


The EMIGEE Promise

We believe luxury extends beyond the product—it includes exceptional service. Every interaction with EMIGEE is designed to reflect the same care, quality, and attention to detail that goes into every piece we create.

EMIGEE
Luxury. Crafted with Intention.